We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then we will send you our full complaints procedure. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Hove: 01273 734 022
Lancing: 01903 765 991

call icon

Worthing: 01903 235 002
Goring-by-Sea: 01903 502 155

GORING-BY-SEA

4/5 ALDSWORTH PARADE,
GORING-BY-SEA, WORTHING,
WEST SUSSEX BN12 4UA

Phone: 01903 502 155
Fax: 01903 506 731
DX: 49808 Goring-By-Sea

LANCING

47-49 NORTH ROAD, LANCING,
WEST SUSSEX BN15 9AS

Phone: 01903 765 991
Fax: 01903 750 595
DX: 36700 Lancing

Hove

39 CHURCH ROAD, HOVE,
EAST SUSSEX BN3 2BU

Phone: 01273 734 022
Fax: 01273 778 760

By appointment only

WORTHING

72/76 BROADWATER ST. WEST,
WEST WORTHING,
WEST SUSSEX BN14 9DH

Phone: 01903 502 155
Fax: 01903 238 552
DX: 130142 Worthing 5